"Over the period of 2008 thru 2009, during supposedly the worst economic conditions since the Great Depression, we have used TOC to unlock the hidden capacity in our business and sell it into the market place. The result of this has been to shift our Operating margin from 5.1% to 13.1%, our profit increased by $19.88m, and our volume went up by 6.5%, with no capital investment in capacity. Jason Furness, General Manager, Electrolux Refrigeration Plant, Orange Australia.